What the order status means
| Status | Meaning |
|---|---|
| Awaiting Fulfilment | Your order has been received and is waiting to be processed |
| Pending | Your order is being processed |
| Awaiting Shipment | Your order is ready for dispatch |
| Awaiting Pickup | Your order is ready for collection in-store |
| Shipped | Your order has been dispatched |
| Refunded | Your order has been refunded |
| Cancelled | Your order has been cancelled; no money will have been taken |
Awaiting Fulfilment
Your order has been received by Eyediology is waiting to be reviwed by our online agents. This may require you verify your billing and shipping details; we will contact you should this be the case.
if there are any stock issues we will let you know at this stage.
Pending
Your order has been accepted and is being processed and could be ready for dispatch within 48 hours (stock dependent).
Awaiting Shipment
Your order should be dispatched shortly, usually within 24 hours by this stage.
Awaiting Pickup
Your order is ready for collection at your convenience. You can find our opening hours on our contact page.
Shipped
Your order has been dispatched and should be with you soon. You may have received tracking details depending on the delivery method.
Refunded
In the event that a refund was processed you will see this status update. All refunds are carried out in accordance with your Terms and Conditions.
Cancelled
Your order has been cancelled; order cancellation is carried out on request and before the order has been accepted. Please contact us by email quoting your order number to request cancellation.