Your order status

What the order status means

Status Change Definitions

Status	Meaning
Awaiting Fulfilment	Your order has been received and is waiting to be processed
Pending	Your order is being processed
Awaiting Shipment	Your order is ready for dispatch
Awaiting Pickup	Your order is ready for collection in-store
Shipped	Your order has been dispatched
Refunded	Your order has been refunded
Cancelled	Your order has been cancelled; no money will have been taken

 

Awaiting Fulfilment

Your order has been received by Eyediology is waiting to be reviwed by our online agents. This may require you verify your billing and shipping details; we will contact you should this be the case.

if there are any stock issues we will let you know at this stage.

Pending

Your order has been accepted and is being processed and could be ready for dispatch within 48 hours (stock dependent).

Awaiting Shipment

Your order should be dispatched shortly, usually within 24 hours by this stage.

Awaiting Pickup

Your order is ready for collection at your convenience. You can find our opening hours on our contact page.

Shipped

Your order has been dispatched and should be with you soon. You may have received tracking details depending on the delivery method.

Refunded

In the event that a refund was processed you will see this status update. All refunds are carried out in accordance with your Terms and Conditions.

Cancelled

Your order has been cancelled; order cancellation is carried out on request and before the order has been accepted. Please contact us by email quoting your order number to request cancellation.