Blackheath Eyecare Email Whitelist Instructions

To ensure that you recieve emails from Blackheath Eyecare correctly to your inbox please follow the instructions for your preferred email client.

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your address or aliases, but it can mistakenly move emails incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.To indicate that an email message from Blackheath Eyecare isn’t junk:
  • Open your Mail app and go to the Mailboxes screen
  • Scroll down to the folders area
Screenshot of iPhone mailboxes screen
  • Select the Junk folder.
  • Find the email from Blackheath Eyecare and slide it left to see options.
Screenshot of iPhone swipe left screen
  • Tap the More button.
  • Tap the Mark button.
Screenshot of iPhone move messages screen
  • Tap the Mark as Not Junk button.
Screenshot of iPhone mail not junk screen
The message is moved to your Inbox. Subsequent email messages from Blackheath Eyecare will no longer be marked as junk.By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant emails.

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, open the app now

Should you not readily see an email from Blackheath Eyecare, please check the Spam Folder:

Should an email from Blackheath Eyecare appear mistakenly sent to Gmail spam, please open the email and Tap the  icon.

  Move to
  Change labels
  Mark as not important
  • Select “Change labels…”
  • Check the box next to Inbox

Image of Gmail's new label menu

  • Tap OK to save your settings

Are you are using Gmail Tabs such as “Promotions” then open your Promotions tab in Gmail.

  • When you find the email from Blackheath Eyecare
  • Tap the  menu icon – top right.
  • Then select Move to.
  Move to
  Change labels


  • Then select Primary from the list.

Screenshot of the Gmail app move to menu

This should help Gmail to know, you always want to see Blackheath Eyecare emails in your Primary Inbox tab

If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.

  • If you find an email from Blackheath Eyecare in your Gmail Promotions tab:
  • Grab and drag my email to the Primary Inbox Tab.
  • After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
Conversation moved to Primary. Do this for future messages from   Undo
  • Click Yes in the black alert box at Gmail.
  • This way you will always see Blackheath Eyecare in your Primary Inbox tab…

Also you can create a filter…

  • If you find an email from Blackheath Eyecare in your Gmail Promotions tab:
  • Open the email.
  • Click the dots menu on the top left of the email.
  • Click Filter messages like this.
  Filter messages like this
  • Click the button  Create filter  to open your settings.
  • Please select Primary in the next options menu.
  Choose Category…
  • Click the blue  Create filter   button, to save your settings
Now you will always see Blackheath Eyecare in your Primary Inbox tab

Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

Please add Blackheath Eyecare to your list of “Safe senders” on Outlook:
  • Right-click our email in your Inbox email list pane.
  • On the menu displayed move your mouse over or tap Junk
  • Click or tap on Never block sender in the menu that rolls out.
  • The resulting popup will say:
  • “The sender of the selected message has been added to your Safe Senders List.”
  • Click OK
To add sender to address book:
  • Open the email
  • Right-click on the from address
  • Choose the Add to contacts option

Outlook Mobile App

Outlook’s mobile app now offers a “Focused Inbox” for your important email

To add Blackheath Eyecare to your list of Focused Inbox on the Outlook App open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from Blackheath Eyecare:

  • Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
  • On the menu displayed tap Move to Focused Inbox

  • Select the Move this and all future messages button.

  • Tap Move
  • Now all future messages from Blackheath Eyecare will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

Yahoo! Mail

If you do not see an email from Blackheath Eyecare in your Inbox…

Check your Spam Folder. If an email from Blackheath Eyecare is there?

  • Open the email.
  • Next, click the Not Spam button on the top toolbar.

To ensure delivery you may wish to create a filter to automatically send email from Blackheath Eyecare to your Inbox.

  • Move your mouse over or tap the Gear icon in the top right navigation bar.
  • Select Settings from the list that drops down.
  • Choose Filters located on the left side of the page.
  • Click the Add button on the Filters page.
  • Create a name such as Whitelist in the Filter name field.
  • In the From field leave the default contains selected.
  • Enter our email address in the text box next to Contains…
  • Choose the destination folder to which you would like the message delivered. For example: Inbox.
  • Click or tap Save…
  • You will see in the next screen -Deliver to Inbox if From contains Blackheath Eyecare
  • Click or tap Save on this screen.
  • You will be returned to your Yahoo! Inbox.


At times, Gmail mistakenly sends emails you want, to the Spam folder…

If you do not readily find an email from Blackheath Eyecare please check your Gmail Spam Folder:To assure you continue to get emails you asked to receive, Create a Filter
  • If you find an email from Blackheath Eyecare in Gmail spam?
  • Open the email.
  • Click ‘Dots’ button on the top right, to reveal your choices.
Click Filter messages like this
  Filter messages like this
Click the button  Create filter  to open your settings.From the next menu, please check these options
  Never send it to Spam
  Always mark it as important
  Also apply filter to matching conversations
  Categorize as: Choose Category…
Under the “Categorize as: Choose Category…”
  • Click the dropdown icon next to “Choose Category…”
  • Please select Primary in the next options menu.
  Choose Category…
Click the blue  Create filter   button, to save your settingsNow you will always see Blackheath Eyecare in your Primary Inbox tab!Next, if the email remains open? Please mark the email as “Not spam”
  • If you see an email from Blackheath Eyecare: Open the email.
  • Click the button on the alert, labelled Report Not spam
  alert iconWhy is this message in spam? It is similar to messages that were identified as spam in the past.Report not spam

(Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…)

In the new you must click the Wait it’s safe link if you find emails incorrectly identified as spam.Entering the email contact in the address book or contacts no longer whitelists the sender.To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
  • Check the Junk folder. If you see the Blackheath Eyecare email in your Inbox
  • Open the email from Blackheath Eyecare
  • Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!

Blackheath Eyecare ( you@outlook.comMicrosoft SmartScreen marked this message as junk and we’ll delete it after ten days.Wait, it’s safe! | I’m not sure. Let me checkManually Add to Safe List
  • Click gear the icon on the top right.
  • Select Options in the drop down list.
  • On the Options page under Preventing junk email click Safe and blocked senders
  • Click the link Safe senders on the next page.
  • Enter the email address in the text box.
  • Click Add to list
  • Blackheath Eyecare will now be added to your list of Safe senders
  • Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from Blackheath Eyecare appears in your Junk Folder:Please mark that message as Not Junk.Next, please add Blackheath Eyecare to your Address Book:
  • Click the Address Book button.
  • Make sure the Personal Address Book is highlighted.
  • Click the New Contact button.
  • Under the Contact tab, copy and paste the “From” address, into the email text box.
  • Click OK.
Subsequent emails should now be received to your inbox.

AOL Webmail

To ensure important emails get delivered to your AOL Inbox- Please complete these two steps…

If you find Blackheath Eyecare in your spam folder:

  • Right-click the email.
  • Click “Not spam” in the resulting list.

Add to your Address Book:

  • Open the email from Blackheath Eyecare
  • Click the show details link next to Blackheath Eyecare in the From field.
  • Move your mouse over or tap to show the menu.
  • Click or tap Add contact in the menu displayed.
  • Add Blackheath Eyecare to the name fields
  • Click Add contact

Next: Please Enable Images

  alert icon  Images blocked Show images | Don’t block this sender

  • By default AOL now blocks all images.
  • Open the email from Blackheath Eyecare.
  • Click Don’t block this sender.
  • Now you will see our complete emails with no effort on your part…

Email from that Domain will now be delivered straight to your Inbox.